Returns & Exchanges

We hope you are delighted with your Creed purchase, but if you are not completely satisfied, we offer a 30-day return policy for unopened and unused items in their original packaging. Please note that for hygiene reasons, fragrances that have been unsealed or sampled cannot be accepted for a refund.

1

Initiate Your Return

Contact our Customer Service team or visit our online returns portal with your order number and email address to request a Return Merchandise Authorization (RMA).

2

Prepare the Package

Carefully pack the unused fragrance in its original presentation box and shipping carton, ensuring all protective seals remain intact to qualify for a full refund.

3

Ship to Creed

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, keeping your tracking receipt for reference.

4

Processing and Refund

Once our quality control team inspects the returned item, we will process your refund to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing